Article ID: 314
Last updated: 01 Aug, 2018
Basic Mail send/receive Troubleshooting.There are several common reasons for not being able to receive emails through MUAs, basic troubleshooting from user end so that the issue can be resolved. Here are some checks you can make in order to locate the reason why you can not receive email with your Outlook: Sudden Password pop while working.Reasons and Troubleshoot for the issue.
Mailbox quota exceededNot Receiving mails in InboxIf the mailbox quota of the exceeds you may stop receiving the mails while in POP3 protocol you will be able to send mails but you won't receive mails, you need to login to the plesk control panel and check if the particular mailbox has been overused. Resolution : If you have fixed mailbox quota, we will suggest to upgrade from the present plan or clear some mails to free up disk space. If it is VPS you can increase the mailbox quota from the control panel.
Incorrect MX Records of the DomainThe Mail Exchange (MX) record is a part of your DNS zone and it determines which server is currently handling your emails. You can check your MX record from the following website:
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Article ID: 314
Last updated: 01 Aug, 2018
Revision: 23
Views: 3557
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