Diadem Technologies Hosting Knowledgebase

Diadem Spamexperts Advanced Antispam Overview

Article ID: 932
Last updated: 14 Sep, 2019

Diadem Spamexperts Advanced Antispam Overview

Diadem Spamexperts is a premium cloud based antispam and antivirus solutions that works out of the box, offer full control, and is seamlessly integrated into existing email infrastructure.

If you have an existing subscription, please login at the below URL: 

URL: http://login.antispamcloud.com/
User Name: yourdomain.com
Password:  (as provided during signup)

Search Antispam Logs and Email Quarantine

To search for emails received, the details can be searched from “Log” option present in the dashboard under incoming as a Sub menu.

Log Search 

  1. Click on Search Button to get log report.

                                                                             or

  Click on spam quarantine to get lhe list of emails blocked by the antispam filter.

  1.  In order to Release a Particular Message select Spam quarantine.
  2. Select the message that you want to release from quarantine click the drop down option.

Remove from quarantine: Remove the mail from quarantine list.

Release and train from quarantine: This will release the emails and will train the spam filter accordingly so that further this kind of mails are not blocked.

Release from quarantine: Release the email from the quarantine list.

Note: You can also select the additional option as per the requirement.

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Whitelist Sender & Recipient

In the menu section under Incoming- Protection Settings there is also option of whitelist and blacklist the sender and recipient:

Sender Whitelist

To white-list sender you need to click "Sender Whitelist"  to bypass the spam filter.

Add White List Sender Popup will appear Select Apply to From : Address.

Type the email address.

Click on Save to "Whitelist Sender Category".

Recipient Whitelist

To White-list sender you need to click "Recipient Whitelist" to stop reject the mail at the spam filter.

Select Recipient Whitelist under Incoming Protection Settings.

Whitelisting a recipient means bypassing the spam filter for the particular email id Click on Mail Box.

Type the email id under Mail Box.

Expand Filtering (incoing option and Select NO option in the Filtered (incoming)  option.

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Black List Sender & Recipient

Sender Blacklist

Select Apply to From: Address.

Type the email address to add in "Sender Blacklist " .

Click on Save to add the address.

Recipient Blacklist

Type the local-part available into your domain to add into Blacklist-Recipient

Click on Save to add into Blacklist-Recipient

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Spam Report

You can also use Train Spam option and Train not spam option for spam reporting.

Now to "Train Spam" option is available under General as sub-menu.

Click on Train Spam.

Here the file which has been saved needs to be uploaded to train the spam filter accordingly the file can be drag and drop or click on "Browse", select the file.

Click on "upload".

"Train not Spam" option is available under General as sub-menu.

Click on Train not spam.

Here the file which has been saved needs to be uploaded to train the spam filter accordingly the file can be drag and drop or click on "Browse", select the file click on "upload".

Blacklist and whitelist via email

If your email client is not supported,  it is possible to report spam by forwarding the spam email(s) as attachment to a special address spamreport@spamrl.com . All messages attached in .eml, .msg, or winmail.dat format will be processed by this system. It's also possible to report non spam via the same method using the following address notspam@spamrl.com.

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Article ID: 932
Last updated: 14 Sep, 2019
Revision: 29
Views: 1993
Comments: 0